Returns & Refunds
How do I return items?
You can return items within 7 working days after receiving your order by sending it back to the address provided below. Once we receive your return you can choose a refund or a gift voucher (more info on this in the "refund options" tab) .
The return shipping costs are at your own expense. You can also return online orders anytime within 7 working days in our Antwerp Store. However purchases made in the store are not refundable.
Following are non refundable
-Items bought in-store
-Items returned in a non-sellable condition
Return by post
Place your items back into the package you received them in. Return to the address below - however this will be at your own cost.
Name: SPUL VOF
Street & House Number: Ommeganckstraat 85
City & Zip code: Antwerp 2018
We recommend that you use a tracked method of postage and that you keep hold of your tracking number. Until we receive your return to our store, the items and their condition remain your responsibility.
Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you. We reserve the right to refuse any returns that are not returned in the original condition.
Once we receive & verify the return you can choose between two following methods of refunding:
We will send you a SPUL gift voucher for the full order amount (initial shipping fee included) within 3 days. The voucher is valid for one year & can only be redeemed on the SPUL website.
We will refund you the amount minus the transaction fee within 3 days through the initial payment method. Delivery charges are non-refundable.
Orders from a certain amount include free shipping. However if the customer wishes a refund, dropping the total order value below the minimal amount for free shipping, the initial shipping cost and transaction fee will be deducted from your refund.
Should the total order value after returns stay above the minimum amount for free shipping we will only deduct the transaction fee from your refund (not the initial shipping cost).
You will receive an email notification once the refund has been processed. Please allow up to 3 days for your refund to appear in your bank account.