Returns & Refunds
How do I return items?
Only items purchased through the webshop can be returned. Items bought in-store CANNOT be exchanged.
You can return items within 7 working days after receiving your order by sending it back to the address provided below or by bringing it to the SPUL store.
Once we receive & process your return you can exchange your purchase for store credit in the form of a gift voucher for the full order amount (shipping fees not included). The voucher is valid for one year & can be redeemed in the SPUL store or website.
Following are non refundable
-Items returned in a non-sellable condition
Return by post
Place your items back into the package you received them in. Return to the address below - however this will be at your own cost.
You can also return online orders anytime within 7 working days in our Antwerp Store (Tuesday - Saturday: 12.00 - 18.00).
Name: SPUL VOF
Street & House Number: Ommeganckstraat 85
City & Zip code: Antwerp 2018
We recommend that you use a tracked method of postage and that you keep hold of your tracking number. Until we receive your return, the items and their condition remain your responsibility.
Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you. We reserve the right to refuse any returns that are not returned in the original condition.