Shipping & Returns
Shipping & Returns
We ship within 1-3 business days.
Tracked shipping 6 €
Free shipping on + 70 € orders
Free in-store pick up
Free delivery in Antwerp city
Europe & International
For international shipping contact us so we can provide you with an accurate shipping rate.
Additional charges for Non-EU countries such as Custom fees or import taxes are not shown in the Checkout or handled by SPUL and therefore fall under the customer's obligation.
How do I return items?
You can return items bought online within 7 days of receiving your order by sending it back to the address below. Once we receive the return, we will refund you the amount minus the transaction fee within 3 days through the initial payment method. Delivery charges are non-refundable.
The return shipping costs are at your own expense. You can also return online orders anytime within the 7 days in our Antwerp Store. However purchases made in the store are not refundable.
Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you. We reserve the right to refuse any returns that are not returned in the original condition.
It is possible (but highly unlikely) that an item on the site is sold and at the same time is sold at our store. In this case we will contact you and refund you the entire amount asap.
To return an online purchase by post, just follow these instructions:
Place your items back into the package you received them in.
Return to the address below - however this will be at your own cost:
Zip Code: 2018
We strongly recommend that you use a secure or tracked method of postage, i.e. recorded or special delivery, and that you keep hold of your proof of postage. Until we receive your return the items and their condition remain your responsibility.
You will receive an email notification once the refund has been processed. Please allow up to 3 days for your refund to appear in your bank if you paid via credit card or bank transfer.